Sit down. Put the headset on. Try to survive until 5pm.
Look left, centre and right. Calls and distractions happen around you while tickets keep arriving.
Use tools, inspect clues, make judgement calls and avoid turning a small issue into a P1.
Swipe between desk views on mobile or use the view controls on any device.
Swipe or tap the arrows to look around. Tap highlighted desk objects. Tap the main monitor to work on tickets. Calls may ring while you're inside the computer, so watch the desk alerts.
When one user is affected, check the local queue and spooler before touching shared infrastructure.
Confirm web sign-in works, then inspect cached credentials and tokens.
When everyone has the same symptom, find the common dependency first.
Use known-good admin portals and inspect sender, link and authentication data.
Role